Case Study
Information, Lost Property and Support Services
The Brief:
Deliver a range of on site support services including Festival Information, Lost Property, Lock ups and complaint handling.
Delivery:
Pre event planning and liaison with the operational teams was undertaken to agree design and layout of the facility, this is refined year on year. Responsible for recruiting a team of volunteers to staff the information tent, and ensuring full 24 hour cover is in place. The team has worked for over 10 years now liaising with event control, giving customer feedback to the ops team, and dealing with a wide variety of complaints, information, and lost property.